Our Policies and Procedures

Our Policies and Procedures

Welcome to our school. Since this will be your child’s home away from home, We try to provide a safe, caring, homelike atmosphere for your children while at the same time providing for their physical, intellectual, emotional and social development. Please read the policies carefully.

Basic Rules:  The children will be taught by example here, to have respect for themselves and each other. They will also be taught to respect our school, property and possessions. Any negative behavior will not be allowed. This includes but it not limited to: hitting, punching, kicking, biting, standing or jumping on furniture, throwing anything in the school, bad language etc.

Discipline: We strive to offer praise for good behavior. Should negative behavior happen, We deal with it in one of three ways.

Redirection: Toddlers will simply be told “no”, and redirected to another activity or area.

Talking: Once a child reaches the age of 2 they can just be spoken to. They will be told in easy to understand terms why the behavior should not continue. Typically, this is highly effective.

Time Out: Should the behavior continue, the child will be placed in a time out spot. We typically keep the time out spot close to the teacher and as a rules apply one minute per age of the child.

Should a behavior continue after a few time outs, We will speak to the parents. A workable solutions can almost always be found.

Drop off/ Pick up Children: All children are expected to arrive fully dressed and ready for the day. Children with nappies are to arrive with a new clean nappy at the beginning of the day. At drop off time, make sure that you say goodbye to your child(ren) and let them know when you will be returning. Although this may produce tears, rest assured, by the time you are out of the driveway, the tears have stopped. This also helps to make the child feel secure in that while you may leave them when you have to, you are always coming back.

Some ideas for a smooth drop off:

Keep positive focus on your child and your goal. Remind your child of the time that you will collect them. Suggest an activity to your child to start the day with.

We recommend that once you have given your child a hug and have begun to leave, even if your child is upset, to keep going. A goodbye is actually harder on a child if it is too long.  We take responsibility to your child’s happiness and comfort very seriously, and we will do our best to turn an unhappy child into a happy one as soon as we can.   At the moment you walk in to pick up, you are in charge of your child(ren). Sometimes children will test to see who is really in charge. A child who has been well behaved all day will

suddenly bounce all over the school when the parent arrives. The respect you show the school, and teachers will speak wonders to your child.

Bags:  Please bring a small bag with one set of clothes, a water bottle, and a hat to  school. Kindly label all clothing and personal belongings

Meals and Snacks: All meals are prepared fresh during the day. Please see daily routine for a breakdown of times meals and snacks are served. Snacks are provided by the school, and we feel it vital to teach the children good eating habits.  Please do not bring snacks to school. We have ample fruit and offer more than enough food for the day. You are welcome to drop a bag of crisps for the class to share, or a box of tea, if you feel compelled to bring something along for a treat.

Personal belongings: Please do not bring toys or other personal belongings to school. We have a tough time keeping track of the items.

 Toiletries: Please bring monthly a box of tissues, and roll of toilet paper, and a pack of wipes. This is not applicable to the baby class. The toiletries take into effect from the Potty class and onwards.

Safety: All possible care is taken to ensure your child’s safety. We have a first aid officer on each property. Full training was been given and certificates are available in the reception. We have first aid kits on each property and we do regular fire drills. however we would ask parents to appreciate that there will be occasional

bumps and bruises as there would be at home. We will notify parents of incidences at pick up time, or if felt necessary by phone call prior to collection.

First Aid: We do have a teacher at either school with a up to date first aid certificate.

Biting: Biting is a universal characteristic of a child’s development stage, however biting with not always manifest itself. Those children who bite are not “bold or naughty” Biting can occur for many reasons – teething, affection , attention and hunger.  Once we have become aware of any child in our care that has started to bite, we will observe them carefully and stay close in order to reduce the risk. Once we have determined the context in which the biting is taking place, we will know the signs and be able to intervene before biting takes place in future. When biting does occur the child who is bitten is comforted and the bite is whooped with an antibacterial wipe. The child who bit the other child is removed from the situation and when calmed down, we explain its not nice to bite our friends: and we explain the desired behavior.  An incident report is then filled out. We take every precaution to prevent/reduce biting however we cannot guarantee biting will not happen.

Complaints: All complaints are taken seriously and resolved efficiently and effectively. We are committed to providing a quality service to the children and their parents. We regularly evaluate our service in order to measure our standard of performance. Please direct all complaints to Charlene Botha. They will be dealt with in an open and impartial manner. Every attempt will be made to resolve the matter as quickly and amicable as possible, and to the parents satisfaction.

Holidays: We are open during all school holidays except the December Christmas break. This is always quite a long break and we utilize this time to do renovations, paint etc. As owner of the school, this is not a period of rest for me. Therefore I do take a break in the winter where my cell phone will be off and the school will be run by our very capable staff.

Birthdays: Please feel free to bring some cake or cupcakes for your child’s birthday. We usually offer this to the children in the morning at around 10 am. Please don’t bring whistles or balloons as are a health hazard.  All party pack will go home to enjoy.

We will go out of our way to make your little one feel super special. Also feel free to order a jumping castle from us for the day at a cost.

Sharing is Caring: At any stage you are always welcome to drop off some Marie biscuits, a pack of crisps to share with the class.

Sick Policy: We will notify you immediately should your child develop any of the following symptoms:

  • Underarm temperature of 38 degrees Celsius or over.
  • Vomiting or diarrhea
  • Any rash other than a mild diaper or heat related rash.
  • Lice

Should your child develop any of these symptoms, you will be expected to pick your child up within one hour. If this is not possible, you will need to have another person listed on your emergency information form that can. You will be called should your child clearly appear to be uncomfortable, regardless of whether other symptoms have appeared. We are not able to keep children with the symptoms listed above at all. Symptoms must be gone for 24 hours prior to re-attendance.

Fees: Fees are payable whether your child is attending school or not. In the December period as an example, fees are still payable. We are not able to make payment arrangements. If the fees are not paid, regrettably, you will be asked to not return to school until a payment has been made. Please avoid the embarrassment, we very much dislike having to terminate care, however, this is a business and the salaries, and groceries are afforded by the fees paid.

Clothing: Children are to attend school in play clothes and not dress clothes. The children do go home with a fair amount of dirt on the clothes due to playground play. Please label all clothing.

Quiet Time: Every day we have some quiet time. All the younger children will lay down to rest.

Grade R children will be given quiet time activities (puzzles movies etc.) You may bring a special blanket or stuffed animal for quiet time. Please do not allow your child to bring anything else into the school. No toys, candy snacks, money etc.

Authorized Persons: Occasionally your child may need to be picked up from care. Unless previously arranged, and clearly communicated with the teachers prior to collection, your child will not be released. In case of an emergency, please communicate with Charlene Botha.

Medications: Prior to administering prescription medication, we must have written instructions for each medication. Please complete the forms at either reception area when medication is required.

Nappy Procedures: A child’s nappy will be checked upon arrival at the nursery. If necessary it should be changed immediately.

  • All children should be changed as and when needed, but at least 3 times daily.
  • All children should be changed as and when needed, but at least 3 times daily. Morning, lunch and afternoon.
  • A child should be changed immediately if they soil their nappy or it becomes wet.
  • When changing a nappy, staff members must wear disposable gloves. These must be removed after every nappy change.
  • Children must never be left unattended on the nappy changing stand.
  • All nappies are to be disposed in nappy bags immediately.
  • Disinfectant spray is to be used on the changing mat before and after every nappy change. Allow the mat to dry naturally or wipe it dry with a paper towel before changing the next child.
  • Bum cream is to be used and all staff are to record if the child is red.

Toilet Potty Training: When you feel your child is ready for training, we ask that you begin teaching at home during a weekend or holiday. PLEASE NOTE: We will only assist your child in training if you have successfully begun training at home for a few days prior.  Training will be done in a relaxed manner with the cooperation of the family. We require that the child be at least 2 years of age and MUST ALSO show signs of readiness (Please read the training readiness checklist below.)

The child must be kept in pull ups at all times. Please keep in mind that the activity level here at the school can distract your child from responding to an urge to use the potty, more so than at your home. Therefore we will use diapers until your child can and will announce that he/she must use the bathroom and can control his/her bladder and bowels for a few minutes beyond that announcement. It is required that parents provide pull ups and a few extra change of clothing.

Proper Clothing Do not bring you child in panties or underwear until he/she has nap time and bedtime control established. During training your child needs to be dressed in “User friendly” clothing as much as possible. The best items are shorts and pants with elastic waist. Please DO NOT dress your child in the following: (This is applicable for all children not only trainers)

  • No tight clothing
  • No shirts that snag in the crotch
  • No pants with snaps and zippers
  • No overalls or bib type clothing
  • No belts
  • No one piece outfits
  • Short or tights under dressed
  • Your child also needs to be able to pull his/her pants up and down and these items will hinder your child’s ability to do so.  Before and after breakfastBefore and after lunchJust before going home
  • Before and after going outside
  • Before and after nap
  • Upon arrival at the school
  • Potty training schedule: For the first week, the child will be scheduled to use the potty at consistent times of the day whether the child indicates the need to use the potty or not.
  • Soiled clothes: will be returned in plastic bags at the end of the day. They will be washed properly for you. Please let me know if you are receiving soiled clothes that have not been washed. (0726202572)